Streamlining Healthcare Operations with Intelligent Automation.
Background
An NHS Trust managing over 1.5 million patient engagements annually sought to improve workflows and employee work-life balance across HR, Occupational Health, and Appointment Booking departments.
Challenge
- Thousands of hours wasted on repetitive, manual tasks
- Delays in routing appointments to departments
- Inefficient processes within the Cancer Information Centre
Solution
Nexbotix implemented a strategic automation framework, reducing manual workloads and establishing a Centre of Excellence for Intelligent Automation.
ROI/Benefits
0%
faster processing, increasing patient care capacity
0kHRS+
saved p.a across multiple departments
0%
employee satisfaction and operational efficiency
“Adopting Intelligent Automation has resulted in improved efficiency and better working practices across the organisation. We have also registered a marked improvement in our ability to attract and retain staff, whose work life has been improved through the eradication of our most tedious tasks and processes.”
NHS – IT Manager
